Restaurant Business Plan

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November 2nd, 2009 admin Leave a comment Go to comments

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restaurant business plan

Concerns About Restaurant POS Systems? Here Are The Answers!

POS systems vs. paper records?

It takes a considerable amount of time to record every business transaction by hand. And it still doesn't include the time to copy all the data into a spreadsheet or database for further analysis! A POS system can keep track of all sales, returns, taxes, inventory, etc. so you can concentrate more on other important plans for your business. While POS takes an investment to get started, the time savings and productivity increase more than makes up for the expenditure.

I’m not a computer expert. Will I still be able to use a POS system?

Sure! A vendor can help you in setting up the software to perform the tasks that you want. You’ll then be able to navigate through a series of menus that’s easy to follow. When your POS vendor sets you up, they will provide full training with you and your employees for how to use it. And if technical problems occur, a POS customer service professional is just a phone call away!

What equipments are required to set up?

You will need a phone connection, Internet access, and working electrical outlets. If you have these components, vendors can set you up with POS in a cinch! You don’t even need to own a computer since most vendors provide one as part of the entire system package.

How can POS help thwart theft?

POS systems provide multiple tools to stop shrinkage before it eats into your profits. There are various applications which allows you to accurately track items in your inventory for you to have an exact estimation of how much profit you should realize for every sale and pinpoint problems with your margins. If there are conflicts on the sales reports, it'll raise a red flag so you can take care of the problem before it gets worse.

Is POS good only for handling sales or to manage inventory?

Both can be handled by your POS with no problems! You can enter your daily transactions AND check inventory… but that’s just the beginning! POS terminal and software also allows you to track sales performance, you can even generate reports, set up reminders for inventory that’s getting low, and plan future sales campaigns. You can use the customer data you collect for targeting effective sales campaigns and fill your shelves with their mostly purchased items.

When do I need wireless?

Wireless is best used for business people on the go, so they don't need to go back and fort to a POS terminal in order to process a transaction. Instead, they can easily process transactions using wireless technology.

Should I go straight for a flat-screen LCD monitor, or start off with CRT monitors?

Flat-screen LCD monitors provides more benefits for a restaurant compared to CTR monitors. LCD monitors are far more attractive for customers, easy to place on top of any counter table, uses less electricity and lasts longer. For low volume of sales, CTR screens will be fine and if you're not confident that POS is the right one for your business. But with the additional benefits afforded to flat screens, there will be little cost difference between the two.

Wich printer is better: a thermal printer or a dot matrix printer?

You'll find that most businesses choose to use thermal printers over dot matrix printers since they have less moving parts so they last longer. For wireless, it's the only option you have. However, dot matrix printers are safer choices in hospitality kitchens because of the heat from the ovens, grills, and fryers could damage the paper and ink of thermal printers.

What happens if my POS suddenly breaks down while conducting business?

This is one of the top reasons why it’s important to back up your database frequently. System failures can and will happen eventually, without warning – power outages, system crashes, viruses, natural disasters, etc. By having a backup solution in place (preferably offsite so your important files is protected), you ensure the system is always up and running when you need it the most. More importantly, with backups, you ensure you can retrieve all customer information, your sales figures and reports that you've saved prior to the crash.

What type of customer support should I expect?

Since customer service policies vary from vendor to vendor, there isn't a simple answer for this question. Others may have a round-the-clock phone support, while others only offers support during business hours and can schedule you for repairs on the next 24 hours.

This is one of the key advantages to meeting with multiple vendors during your POS search, you can look into the offerings of different vendors and take your time before making a purchasing decision.

What POS do I need if I have multiple locations?

Generally, if you a few more of POS systems in various locations of your businesses, you can choose from two options. First, you can have each location operate independently with its own POS terminals and software. You can then send reports over to the corporate offices at the end of the day or week.

For the second option, you can have all their POS terminals connected to a central server so that uploading and downloading of data is in real time. What you'll benefit from option number two is that it's available remotely. But, since several POS terminals will be working on the same server, expect backlogs when sending information all at once.

With both solutions, it’s imperative to have a robust back up solution since the central server connects all locations – if it fails, every location could be inoperable.

POS software licensing?

You typically need an individual license for each terminal hosted on your network. There are POS vendors who'll offer you discounts depending on the number of terminals that needs licenses.

Should I purchase a service contract?

It maybe part of the expense but surely worth it. Once you get set up with a POS system, you will use it for day-to-day operations and analysis of your business. If the machine breaks down or you experience a disaster, you probably don’t want to keep it for too long.

There are maintenance contracts offered by vendors, depends on the vendor, which can cost a few hundred bucks per year who can provide you services each time a POS terminal of yours breaks, so you can go ahead and concentrate more in keeping your business running and growing.

Need additional information or an online resource?

You may visit POS-For-Restaurants.com for access to multiple quotes for your Restaurant Point of Sale System.

The author of this article is the Vice-President of Customer Relations at POS-For-Restaurants with over 20 years of experience serving restaurants of all types all over the U.S.

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